For returns or exchanges please email hello@spathreads with your order number and reason for request.
Shipping and Returns
Shipping Policy
Spa Threads currently only ships within the United States of America, via UPS and USPS. In stock orders will be shipped out within 1-3 business days when the order the placed, and customers will receive a tracking number via email.
Return and Exchange Policy
Contact Spa Threads via email at hello@spathreads.com within 30 days of receipt of eligible item(s) if you are requesting a return or exchange. There will be a 10% restocking fee. The customer is responsible for the shipping expense of the returned item(s). Spa Threads will process the refund within 3 business days after receiving the returned item(s).
Eligible Items:
- Any item that is defective in sewing or fabric within 6 months of receipt of item(s).
- Any regular (not custom-made) item.
Non-Eligible Items:
- Any item that has been used or washed.
- Custom-made items.
- Items used in a manner for which they were not intended.